Implementation of new Programmes

Following the appointment to look after and deliver the new service the implementation plan should be agreed upon taking into account that each new account will require a tailored approach however the following plan could form the basis of a plan.

Consider:

Contact previous provider arranging transfer of records	Account Manager & Clinical Team
Agree and meet key client contacts	Account Manager & Clinician
Set up meetings with stakeholders	Account Manager
Agree and appoint appropriate resources to deliver service	Account Manager & Clinical Manager
Set up client on IT systems	Admin & Account Manager
Develop documentation for client and employees	Account Manager
Identify all outstanding cases	Clinical Team & Client Key Contacts
Agree KPI	Account Manager & Key Contact
Agree Contract	Account Manager
Review all existing policies	Clinician
Presentations to all relevant personnel	Account Manager & Clinician
Agree plan for following quarters	Account Manager