Account Management

I believe that the success of a business often falls short when client's expectations are not met, when clients are left to drive their own programmes, when clients are simply unloved. Account management requires a proactive professional approach to building and delivering the service which will meet, wherever possible, the clients needs and expectations.

Consider:

• Proactive client contact on a regular basis
• Raising issues with a client before they become an issue
• Reacting to and answering client issues in a timely fashion and with full transparency
• Keeping clients up to date with innovations and changes which could be of benefit or interest
• Ensuring the client is aware of the services you offer
• Proactive advice on how your services could be of support to the client based on experience of usage
• Data analysis (not just flat data)
• Strong trusting relationships build an environment of trust which helps in retention
• Show that you are adding value.

If you are not managing your client's needs your competitors will be happy to take over. Our service includes:

• Client meetings to understand the service they have and require.
• Gain an understanding of the clients positive and negative feedback
• Provides constructive feedback on any areas identified requiring improvement
• Opportunity to sell more services which will be of benefit to client which will increase revenue stream
• Enhance relationship
• Enhance retention and growth of client base
• Opportunity to provide an evidence based return on clients investment
• Referrals to other business opportunities.

It is expensive securing new business which usually involves; meetings, proposals, setting up the service, staffing the service, therefore retaining those clients is cost effective and improves your reputation as a quality Occupational Health Provider.